Shipping policy

 PRINTING & PACKAGING

My prints are printed in my studio in Queensland, Australia, using high-quality archival inks. These stunning prints are vibrant and sharp, and if looked after properly, they will not fade for over a hundred years.

The paper I use is Hahnemühle German Etching, which has a weight of 310gsm. Its unique surface texture adds a very special touch to images, showcasing them in all their splendour with impressive three-dimensional effect and depth.

Each print is embossed with my logo to demonstrate authenticity and uniqueness and is signed and dated on the front. Prints are sold unframed. Print colours may vary from your screen due to differences in screen calibrations.

Medium and small prints will be packaged in a cellophane slip and mailed in a hardback flat envelope for protection. A3 medium and A4 small prints will come with a backing board if this option is selected on the product page. This is because backing boards protect the print for display, but they are often disposed of when the customer decides to frame the print. As an eco-conscious business, I prefer to offer customers the choice to avoid unnecessary waste. A2 large prints come rolled in a mailing tube.

All prints and mugs are packaged in my bespoke tissue paper. I try to use recyclable packaging materials and non-recyclable or plastic materials only when essential.

PRODUCT CARE

Please take note of the following care instructions to ensure the longevity of your Stick Figure Fish Illustration Fine Art Print:

  • Stick Figure Fish Illustration Fine Art Prints are acid-free, archival-quality prints and will last a lifetime if cared for properly. The same advice applies to any original paintings.
  • Fine Art Prints do not like direct sun, moisture (humidity), dust, dirt, or acid. So please do not hang them in direct sun or in a bathroom. They must also be framed with protective glazing (glass or acrylic barrier) to protect them from dust, moisture, and acid.
  • To ensure your print’s longevity, it is highly recommended to have it professionally framed using UV-protective glazing and acid-free, archival-quality framing materials.
  • If you plan on framing your print yourself, please note the following:
    • Never touch the surface of your print. Your fingers will leave residue on the printed surface that will, over time, discolour and damage your print.
    • When handling your print, wash your hands thoroughly first, and touch only the very edges of the print.
    • Cheap frames are made from cheap materials and are not acid-free. Over time, the acid in your frame (including MDF backing board and cheap mount boards) will damage and discolour your print.
    • Use only 100% acid-free mounting and matting materials.

PAYMENT

We accept all major credit cards as payment, as well as bank deposits. For bank deposits, your order will be shipped after the payment is received in my bank account.

SHIPPING

Fine Art Prints

  • Processing Time: Prints are made to order. Please allow 2 – 5 business days to process your order.

  • Shipping Method: All orders are shipped via Sendle or Australia Post standard post unless express shipping is specifically requested (for an additional fee).

  • Shipping Address: Please ensure your shipping address is correct. I am not responsible for costs associated with orders shipped to the wrong address (unless it was my mistake).

  • Within Australia:

    • Australia Post and Sendle generally take 1 – 2 weeks to deliver to all parts of Australia, in addition to processing time.

     

  • International Shipping:

    • International postage can take between 2-6 weeks. Some countries charge customs and import tax, which will need to be paid by you. We are not responsible for delays due to customs.

     

Original Artworks

  • Processing Time: Please allow at least a month for the completion of your original painting, depending on complexity.

  • Shipping Method: All original painting orders are shipped via Australia Post.

  • Shipping Address: Please ensure your shipping address is correct. We are not responsible for costs associated with orders shipped to the wrong address (unless it was our mistake).

  • Within Australia:

    • Shipped via Australia Post Express Post with signature on delivery. This usually takes one business day within Australia to most addresses, but can sometimes take up to four days.

  • International Shipping:

    • International shipping on original artworks via Australia Post, including tracking and signature on delivery.
    • International postage can take between 2-6 weeks. Some countries charge customs and import tax, which will need to be paid by you. We are not responsible for delays due to customs.

If you would like to arrange any special shipping (e.g. courier), just contact me and I will see what I can do for you.

Mugs

Shipping time is generally one to two weeks (not including production time), but this may be affected by various factors. If you experience any breakage of mugs during shipping, please send me photos of the damage, including the packaging and shipping label, and I will send you a replacement. See my refund policy for more details.

Greeting Cards

If you order Greeting Cards with any Fine Art Print or Original Artwork, there is no additional shipping cost. If any additional shipping cost is accidentally added during checkout, I will refund it.

VAT and Customs Fees

For customers in the UK and European Union (EU), please note that local VAT and customs fees may apply to your order. These charges are not included in our prices and will be collected by your local customs authority upon delivery.

As the buyer, you are responsible for any additional charges for customs clearance. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information.

In the event that you refuse to pay these fees and your order is returned to us, we will refund the cost of the item(s) only, and any shipping and return shipping fees will be deducted from your refund.